Days for dispatch are the days it takes us to prepare your package and hand it over to the courier company. Days for dispatch are clearly mentioned on each product page. It will usually vary depending on which product you have purchased, whether you want it set in a piece of jewellery. For example, a sealed gemstone is usually dispatched in 1-2 days. However, a gemstone requested to be set in a ring will usually take 4-5 days. And if you have selected a cad design jewellery then it takes more time as per that design.
Our courier partners typically deliver orders to Metro cities in India within Next Day to 3-4 working Days. For non-metros, our courier partners typically take 2 days - 7 days to deliver the product from the date of dispatch. The date of dispatch is dependant on the product that you purchase (Sealed gemstone, or mounted in jewelry) and this date is stated on the product page. If you have any questions, or doubts, please initiate a cal or drop an whatsapp message.
All our shipments are packaged with great care in durable, tamper-evident packaging (similar to the packaging of ecommerce leaders in India like Amazon). Additionally, all our shipments are insured. The insurance cost is included in our shipping costs.
Yes, you can track your shipment online. All our shipments within India are sent by reputed couriers. As soon as the product is dispatched from our office, you shall receive an information by cal/message/email with the Tracking ID and instructions to guide you.
We ship to over 100 countries and regions, including all major and minor ones. The best part is that we offer FREE SHIPPING worldwide for all orders above INR Rs. 1,50,000/- (approximately USD 1800 as of Jan 2025)
We offer FREE EXPRESS SHIPPING worldwide for orders above INR Rs. 1,50,000/- (approximately USD 1800 as of Jan 2025).
(Note: These shipments are sent by express couriers like FedEx, Aramex, etc. and usually take 4-10 days to be delivered)
As mentioned earlier, for orders above INR Rs. 1,50,000/-, we offer free express shipping worldwide.
Orders worth less than INR Rs.50000/- (approx. $601.12) can avail India Post shipping service at a flat rate of INR Rs.2000/- (approx. $24) for our customers in USA, Australia, New Zealand and select regions* of Asia. Please note that the delivery period for this service is estimated to be 15-20 days. For example, express shipping to Canada costs only INR Rs. 4200/- (approx. CA$ 84). While express shipping to Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland, and some other European countries is only INR Rs. 5200/- (approx. EUR 58).
Note: Asian countries eligible for shipping service: Bhutan, Hong Kong, Indonesia, Japan, Malaysia, Mongolia, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam and Cambodia.
Orders below INR Rs. 50000/- (approx. $601.12) can avail postal shipping service at a flat rate of INR Rs. 2000/- (approx. $24) for our customers to U.S.A, Australia, New Zealand, and select regions in Asia*. Please note that the delivery period for this service is estimated to be 15-20 days.
Please note that some courier companies have restrictions on carrying certain types of natural gemstones and jewellery outside India. For example: Aramex cannot carry gold jewellery, FedEx may refuse a certain type of natural gemstone, etc. For such gemstones, orders are shipped with the next best courier or via an alternative express shipper EMS Speedpost which does not have such restrictions (delivery takes up to 5-15 days). This usually affects only a few orders and courier policies may change over time. Please contact our customer support team before placing your order to know the status at that time.
Note: In some cases postal shipments may not be trackable online. All express shipments are trackable online.
Please note that we are not responsible for any custom fees, duties, VAT, etc. levied by your country as these vary from case to case and are beyond our control. However, note that there are currently no import duties on loose gemstones in the US, Canada and Europe. In other countries, it is usually only around 1%. Additionally, professional buyers may also incur VAT. You are advised to contact your local customs for any clarification. Additionally, do not hesitate to contact us, and in some cases we may have past customer experiences we can share. Also, please note that for international orders that are refused, or cancelled by the customer after dispatch, the customer will be required to pay all custom fees and VAT levied by their country in order to return the item to us. Only after we have received the item, any balance due to the customer, less all duties, customs charges and VAT, will be refunded to the customer in accordance with the refund timescales.
All our international shipments are packaged with double care! We understand that the journey is long and far, and ensure that you will not be disappointed. Additionally, we partner with reputable logistics providers like FedEx that take good care of your package. Our shipments are sent in durable, tamper-evident packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.
All our shipments can be tracked online. However, postal shipments to certain countries like Afghanistan, etc. may see a delayed tracking. Note that all our express shipments are sent through reputed logistics carriers like FedEx and Aramex.
In some countries, for high-value shipments, you will need to show a valid identification (Tax ID, social security number, etc.) to your local courier service for customs clearance. We recommend sharing this information with your courier for a smoother shopping experience.
Amber and Ammolite are the two varieties of gemstones that we do not ship outside India.